{"id":443,"date":"2017-01-26T18:31:26","date_gmt":"2017-01-26T18:31:26","guid":{"rendered":"https:\/\/cahillconsultants.com\/?p=443"},"modified":"2017-08-11T20:40:18","modified_gmt":"2017-08-11T20:40:18","slug":"overcoming-the-human-factor-in-product-recalls","status":"publish","type":"post","link":"https:\/\/www.cahillconsultants.com\/news\/overcoming-the-human-factor-in-product-recalls\/","title":{"rendered":"Overcoming The Human Factor In Product Recalls"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-529 aligncenter\" src=\"https:\/\/cahillconsultants.com\/wp-content\/uploads\/2017\/01\/Catherine-Cahill1.jpg\" alt=\"\" width=\"602\" height=\"402\" srcset=\"https:\/\/www.cahillconsultants.com\/wp-content\/uploads\/2017\/01\/Catherine-Cahill1.jpg 602w, https:\/\/www.cahillconsultants.com\/wp-content\/uploads\/2017\/01\/Catherine-Cahill1-300x200.jpg 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><br \/>\nIn an animated session on Wednesday afternoon, Katherine Ann Cahill, president of Cahill Consultants, led her audience at the PPAI Product Safety Summit through the tumultuous emotions and decision making of product safety recalls, and how to manage them.<br \/>\nIn a product recall, the biggest struggle is often getting to the answer of \u201cshould we report?\u201d and if so, \u201cwhat does that mean for us financially and from a brand perspective?\u201d and \u201chow do we handle a recall?\u201d<!--more--><br \/>\nFear and emotions during a product issue are impediments to focusing on the problem at hand, which is consumer safety and the overall well-being of the company, Cahill explained. And with too many distractions, the recall decision makers may miss important details, and make incorrect decisions about whether the product concern is a safety issue.<\/p>\n<p>\u201cHow do you manage fear to get to the decision you have to make?\u201d Cahill asked. What she described as the \u201chuman factor\u201d in the recall process\u2014fear and other emotions, distractions and the differing perspectives of all involved\u2014can influence how a firm handles a recall.<\/p>\n<p>\u201cWhat happens when the CPSC, the 800-pound gorilla, comes to your door?\u201d she asked. \u201cPreparation and knowledge can stave off fear. There needs to be a process at the front desk when they show up.\u201d<br \/>\nHuman factors can make or break a company when the decision is being made to call the CPSC and go through a recall, said Cahill. Managing the human factors through proper preparation\u2014having the right knowledge, communication plan, procedures and the proper documentation\u2014 contributes to conducting a successful product recall.<\/p>\n<p>In her presentation, Cahill encouraged her audience to put in place a failure mode and effect analysis\u2014a systematic analysis to identify potential points of failure and their causes and effects\u2014so that they have a step-by-step process their companies can follow when they have to make a decision whether to call the CPSC or any government regulatory agency if they have to do a recall. \u201cHaving that process in place is absolutely important,\u201d she said. \u201cPeople talk about the fear and anxiety around having to report to a government agency, but when you have a process it puts the fear and anxiety aside and it allows you to go through the steps of the process.\u201d<\/p>\n<p>The entire article can be viewed <a href=\"http:\/\/pubs.ppai.org\/2014\/08\/overcoming-the-human-factor-in-product-recalls\/\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an animated session on Wednesday afternoon, Katherine Ann Cahill, president of Cahill Consultants, led her audience at the PPAI Product Safety Summit through the tumultuous emotions and decision making of product safety recalls, and how to manage them. In a product recall, the biggest struggle is often getting to the answer of \u201cshould we<a class=\"more-link\" href=\"https:\/\/www.cahillconsultants.com\/news\/overcoming-the-human-factor-in-product-recalls\/\"> Read More <i class=\"fa fa-angle-double-right\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":529,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[14],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/posts\/443"}],"collection":[{"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/comments?post=443"}],"version-history":[{"count":7,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/posts\/443\/revisions"}],"predecessor-version":[{"id":2483,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/posts\/443\/revisions\/2483"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/media\/529"}],"wp:attachment":[{"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/media?parent=443"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/categories?post=443"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cahillconsultants.com\/wp-json\/wp\/v2\/tags?post=443"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}